FAQS
About our products
Find your ideal Carlett
Do you have doubts about which stroller is best for you? We'll help you solve it with our product comparison tool, which allows you to easily see the differences between different models and find your ideal stroller.
Urban
Urban Quad
- What is the capacity?The Urban Quad model has an extensible 50 -liter capacity bag with an independent isothermal bag of 10 liters, offering a great capacity for your purchases.
- Is it easy to transport and store?The urban quad folding purchase car is folding and compact. Its light structure allows an easy folding for convenient storage when it is not in use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
Urban Family
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity of Urban Family? It has an XL capacity with an extensible 62 -liter bag, along with an independent 12 -liter isothermal bag, perfect for large purchases with comfort.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
- What is the capacity?The Urban Quad model has an extensible 50 -liter capacity bag with an independent isothermal bag of 10 liters, offering a great capacity for your purchases.
- Is it easy to transport and store?The urban quad folding purchase car is folding and compact. Its light structure allows an easy folding for convenient storage when it is not in use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity of Urban Family? It has an XL capacity with an extensible 62 -liter bag, along with an independent 12 -liter isothermal bag, perfect for large purchases with comfort.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
Classic
Classic Duo
No hi ha FAQs per a aquest producte.
Classic Family
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
Lite
Lite Duo
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the capacity of the Lite Duo? The Lite Duo purchase car offers considerable capacity with a main 48 -liter bag, accompanied by an independent isothermal bag of 10 liters, suitable for daily purchase needs.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials of the Lite Duo?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
Lite Family
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What is the ability of Lite Family? The Lite Family purchase car has a main XL bag of 58 liters, as well as an independent 12 -liter isothermal bag, ideal for family purchases
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
Lite Style
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you go up and down stairs?Our 2 -wheeled lite style model is ideal to get up and lower stairs in the easiest, simplest and effortless way.
- Differences Lite Style with Lite Duo & Lite FamilyThe main difference is found in the wheels: the Style Lite has 2 wheels, and instead, the Lite Duo & Lite Family models have 4 wheels.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the capacity of the Lite Duo? The Lite Duo purchase car offers considerable capacity with a main 48 -liter bag, accompanied by an independent isothermal bag of 10 liters, suitable for daily purchase needs.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials of the Lite Duo?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What is the ability of Lite Family? The Lite Family purchase car has a main XL bag of 58 liters, as well as an independent 12 -liter isothermal bag, ideal for family purchases
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you go up and down stairs?Our 2 -wheeled lite style model is ideal to get up and lower stairs in the easiest, simplest and effortless way.
- Differences Lite Style with Lite Duo & Lite FamilyThe main difference is found in the wheels: the Style Lite has 2 wheels, and instead, the Lite Duo & Lite Family models have 4 wheels.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
Comfort
Comfort Move
No hi ha FAQs per a aquest producte.
Comfort Assist
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
Lett
Lett Walk
No hi ha FAQs per a aquest producte.
Lett Go
No hi ha FAQs per a aquest producte.
Lett Ride
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
Cube
Cube S
No hi ha FAQs per a aquest producte.
Cube P
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
No hi ha FAQs per a aquest producte.
Orders and payments
Find all the information about your order and our payment methods.
Where is my order
When you place an order on our website, you will receive an order confirmation email. Once the order has been prepared and left our warehouse, you will receive an email from our shipping company with a tracking link so you can track its status and where it is.
If you need more information, you can email us at info@carlett.com and we will respond as soon as possible.
Payment methods
We have different payment methods available so you can find your preferred option:
- Card
- PayPal
- Klarna (payment in 3 installments)
- Bank transfer
- Bizum
- Cash (only at our Barcelona offices)
Pagar a plazos
Thanks to our provider Klarna, you can split the cost of your purchase and pay in 3 interest-free installments. You just need to select this payment method at checkout.
Payment by cash on delivery
We regret to inform you that we currently do not support this payment method. Above, you can see the list of available payment methods so you can find the one that best suits you.
I need an invoice
If you need an invoice, send us an email to info@carlett.com with the following information:
- Company name and VAT number
- Name and last name
- Address
- email + phone
We will send you your invoice as soon as possible!
Shipping, changes, and returns
Information on shipping times, how to make an exchange or return
Shipping times
- Spain, peninsular (except Canary Islands): 48-72 hours, starting from the next business day after order confirmation. Free shipping on orders over €20. Shipping cost €6.
- Balearic Islands: 3-5 business days from the day after order confirmation. Free shipping on orders over 20€. Shipping cost 6€.
- Portugal, peninsular (except Madeira and the Azores): 3-5 business days from the day after order confirmation. Free shipping on orders over 35€. Shipping cost 12€.
- Europe EU1 (Austria, France, Germany, Italy): 4-10 business days, from the day after order confirmation. Free shipping on orders over 35€. Shipping cost 12€.
- Europe EU2 (Ireland, Denmark, Sweden): 5-10 business days, from the day after order confirmation. Free shipping on orders over 40€. Shipping cost 18€.
- Europe EU3 (Albania, Bulgaria, Czech Republic, Croatia, Slovakia, Slovenia, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Poland, Romania): 5-10 business days, from the day after order confirmation. Free shipping on orders over 45€. Shipping cost 24€.
- Switzerland: 7-12 business days, from the day after order confirmation. Free shipping on orders over CHF50. Shipping cost (DDP): 35 CHF.
- UK: 7-12 business days, starting the day after order confirmation. Free shipping on orders over 50£. Shipping cost (DDP): 30£.
I want to change my product
If you wish to exchange an item, Carlett will arrange for its collection, but shipping costs will be borne by the customer/buyer*. Items must be returned in the same condition as they were sent.
*Consult with Carlett for shipping costs.
To process an exchange or return, please send an email to info@carlett.com with the following information:
- Contact information (name + surname, address, and phone number)
- Order number
- If you wish to make a partial exchange or return, you must indicate which product you wish to return.
Once the exchange or return has been accepted, you will receive confirmation from Carlett and we will inform you when the carrier will collect the package from the original address of the order. If the address is different, you must inform us when requesting the return. Please prepare the package in the original box and in the same condition in which you initially received it.
I have received the wrong item or it is damaged
We're so sorry if you received the wrong product or one with a problem. To resolve the issue as quickly as possible, please email us at info@carlett.com with the following information:
- Contact details (name, address, and phone number)
- Photo or video of the product and the problem
- Proof of purchase
We'll get back to you as soon as possible to resolve the issue!
I want to make a return
The return request period is 14 calendar days from the date of receipt of the order, subject to the following conditions:
To accept a return, products must be returned in the same condition in which the customer received them. This means they must not show any signs of use and must be in their complete original packaging, along with all tags and accessories.
If the return does not comply with the terms described above, Carlett reserves the right to issue a full or partial refund of the order amount.
- If the product does not have its complete original packaging or tags, up to 10% of the total order value will be deducted.
- If the product shows signs of use, up to 30% of the total order value will be deducted.
Return costs
Return shipping is free for purchases made in mainland Spain and Portugal. For all other regions/countries, shipping costs will be deducted from the total refund. See the following table:
- Spain and mainland Portugal: Free
- Spain (Balearic Islands): €10
- EU 1: €10
- EU 2: €18
- EU 3: €24
- Switzerland: CHF35
- UK: £30
Once Carlett verifies that the returned products meet the specifications detailed in the Shipping and Returns policy, we will send you an email informing you that the return has been accepted. We will process the corresponding refund through the same payment method used by the customer to make the purchase.
Spare parts and repairs
We explain how to order a spare part or what you should do if you need to make a repair.
I need a spare part or I have a problem
If you need any spare parts or have any problems with your Carlett, you must send us an email to info@carlett.com with the following information:
- Contact details (name + surname, address and telephone number)
- Photo or video of the product and the problem
- Proof of purchase
We will respond as soon as possible to solve it!
I want to buy a new bag
Do you want to get a new trolley without buying a new one? You can do so by simply purchasing a new bag. To do so, send us an email to info@carlett.com with the following information:
- Contact information (name, address, and phone number).
- Photo of the trolley (for the specific trolley model).
We will respond as soon as possible with the bag and colors compatible with your chassis!
Warranty
All our products come with a 3-year warranty from the date of purchase (warranty related to manufacturing defects and/or defective materials).
To process the warranty, it is essential to have proof of purchase, invoice, purchase receipt, delivery note, etc., as this documentation will be required to prove the product's purchase date.
I want to sell your products
We're delighted that you want to start selling our products! In order to send you all the necessary information (catalog, prices, etc.), please send us an email to info@carlett.com with the following information: Store name + VAT number, Your name, Address, Telephone number, Which product are you interested in? We will respond as soon as possible with all the information and we hope to collaborate with you soon!
Do you have any other questions or concerns?
Our customer service phone hours are Monday to Friday from 8:00 AM to 13:00 PM.
You can call us at +34 930 160 036 or send us an email to info@carlett.com.
If you would like to visit our Barcelona offices to see the different products we have available, please call us beforehand to schedule a visit.
We look forward to seeing you!
Iniciación a la Exportación ICEX-Next
ADEENE INVEST SLU ha participado en el Programa de Iniciación a la Exportación ICEX-Next, y ha contado con el apoyo de ICEX, así como con la cofinanciación de Fondos europeos FEDER, habiendo contribuido según la medida de los mismos, al crecimiento económico de esta empresa, su región y de España en su conjunto.
