FAQS
Sobre nuestros productos
Encuentra tu Carlett ideal
¿Tienes dudas sobre cuál es el carrito que mejor se adapta a ti? Te ayudamos a resolverlo con nuestro comparador de productos, con el que de una manera muy sencilla, podrás ver las diferencias entre diferentes modelos, y así encontrar tu carrito ideal.
Urban
Urban Quad
- What is the capacity?The Urban Quad model has an extensible 50 -liter capacity bag with an independent isothermal bag of 10 liters, offering a great capacity for your purchases.
- Is it easy to transport and store?The urban quad folding purchase car is folding and compact. Its light structure allows an easy folding for convenient storage when it is not in use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
Urban Family
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity of Urban Family? It has an XL capacity with an extensible 62 -liter bag, along with an independent 12 -liter isothermal bag, perfect for large purchases with comfort.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
- What is the capacity?The Urban Quad model has an extensible 50 -liter capacity bag with an independent isothermal bag of 10 liters, offering a great capacity for your purchases.
- Is it easy to transport and store?The urban quad folding purchase car is folding and compact. Its light structure allows an easy folding for convenient storage when it is not in use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity of Urban Family? It has an XL capacity with an extensible 62 -liter bag, along with an independent 12 -liter isothermal bag, perfect for large purchases with comfort.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
Classic
Classic Duo
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity?The bag has an extensible capacity of 53 liters, which allows you to carry your purchases comfortably. In addition, it has an additional isothermal bag of 10 liters to keep your foods fresh during transport.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
Classic Family
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the capacity?The bag has an extensible capacity of 53 liters, which allows you to carry your purchases comfortably. In addition, it has an additional isothermal bag of 10 liters to keep your foods fresh during transport.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum and steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of eva rubber, ideal to adapt to any terrain.
Lite
Lite Duo
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the capacity of the Lite Duo? The Lite Duo purchase car offers considerable capacity with a main 48 -liter bag, accompanied by an independent isothermal bag of 10 liters, suitable for daily purchase needs.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials of the Lite Duo?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
Lite Family
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What is the ability of Lite Family? The Lite Family purchase car has a main XL bag of 58 liters, as well as an independent 12 -liter isothermal bag, ideal for family purchases
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
Lite Style
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you go up and down stairs?Our 2 -wheeled lite style model is ideal to get up and lower stairs in the easiest, simplest and effortless way.
- Differences Lite Style with Lite Duo & Lite FamilyThe main difference is found in the wheels: the Style Lite has 2 wheels, and instead, the Lite Duo & Lite Family models have 4 wheels.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- What is the capacity of the Lite Duo? The Lite Duo purchase car offers considerable capacity with a main 48 -liter bag, accompanied by an independent isothermal bag of 10 liters, suitable for daily purchase needs.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials of the Lite Duo?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Do you have a built -in brake?It has a brake incorporated in the rear wheels to guarantee safety during use.
- Can you up/down stairs?All our 4 -wheeled cars become 2 wheels to be able to climb and lower stairs in the easiest, simplest and effortless way.
- What is the isothermal bag for?If you make large purchases for the whole week, or it will take a while to get home since you have to make several errands, the isothermal bag will become your best ally. It allows you to carry fresh and frozen products such as dairy, sausages, fruits or vegetables, keeping them at the right temperature until you get home. So you can make the purchase comfortably, without worrying about heat or temperature changes.
- What is the ability of Lite Family? The Lite Family purchase car has a main XL bag of 58 liters, as well as an independent 12 -liter isothermal bag, ideal for family purchases
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it folding?All our models fold very quickly and compactly. You can keep it in any space, however small.
- Can you go up and down stairs?Our 2 -wheeled lite style model is ideal to get up and lower stairs in the easiest, simplest and effortless way.
- Differences Lite Style with Lite Duo & Lite FamilyThe main difference is found in the wheels: the Style Lite has 2 wheels, and instead, the Lite Duo & Lite Family models have 4 wheels.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
- Is it comfortable to handle? Absolutely. Our purchase cars have an adjustable handlebar in more than 5 positions and that adapts 100% to each user. You can adjust it according to your height and preference, and even turn it into a 2 -wheeled purchase car for greater comfort during use.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of steel, the textile bag is waterproof and is manufactured in polyester and the wheels are of Eva rubber, ideal for adapting to any terrain.
Comfort
Comfort Move
- What are the differences between Comfort Move & Comfort Assist?Although both walker models are approved as medical products, there are slight differences: *Comfort Move: Designed for those who can move independently and by themselves, but look for extra support to go safer. It has a compact size and is very light (5.4kg). Its ergonomic and inclined handlebar is ideal for day to day, but we do not recommend it if the person has to support the entire weight of the body in the handlebar, since the car can be lifted. *COMFORT ASSIST: Designed for those who cannot walk on their own and who need to support their weight on the walker with the assurance that he will never turn. Thanks to its vertical exclusive design handlebar, the user can support the entire weight of the body in the same with maximum safety, since the weight will be distributed vertically and will never be lifted or turned. The seat and wheels are larger than in the Comfort Move model and weighs a little more (7kg).
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- What is the ability of the walker's bag? The Andor Comfort Move includes a removable bag of 29 liters of capacity to provide sufficient space and carry your purchases safely and conveniently.
- What is the maximum weight that the incorporated seat can support? The seat incorporated in the Andador Comfort Move is designed to support up to 125 kg, offering a comfortable place to rest during your purchases or walks.
- What is its ergonomic design? The Andor Comfort Move is ergonomically designed, with an adjustable handlebar and 6 wheels in 3 positions to adapt to your needs and provide soft and comfortable driving. In addition, it has a lid tray to store small items such as the purse or the keys.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
Comfort Assist
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- What are the differences between Comfort Move & Comfort Assist?Although the models are approved as medical products, there are slight differences: - Comfort Move: designed for those who can move independently and by themselves, but look for extra support to go safer. It has a compact size and is very light (5.4kg). Its ergonomic and inclined handlebar is ideal for day to day, but we do not recommend it if the person has to support the entire weight of the body in the handlebar, since the car can be lifted (due to the diagonal direction of his handlebar). On the other hand, it is ideal to go up and down steps, since the person can easily lift the car. - Comfort Assist: designed for those who cannot walk on their own and who need to support their weight on the walker with the assurance that he will never turn. Thanks to its vertical exclusive design handlebar, the user can support the entire weight of the body in the same with maximum safety, since the weight will be distributed vertically and will never be lifted or turned. The seat and wheels are larger than in the Comfort Move model and weighs a little more (7kg).
- What is the capacity of the bag?The Andador Comfort Assist includes a removable bag of 38 liters of capacity to provide sufficient space and carry your purchases safely and conveniently.
- What is the maximum weight that the incorporated seat can support? The seat incorporated in the Andador Comfort Assist is designed to support up to 125 kg, offering a comfortable place to rest during your purchases or walks.
- What is its ergonomic design?The Andor Comfort Assist is ergonomically designed, with an adjustable handlebar and 6 wheels in 3 positions to adapt to your needs and provide soft and comfortable driving. In addition, it has a lid tray to store small items such as the purse or the keys.
- What are the differences between Comfort Move & Comfort Assist?Although both walker models are approved as medical products, there are slight differences: *Comfort Move: Designed for those who can move independently and by themselves, but look for extra support to go safer. It has a compact size and is very light (5.4kg). Its ergonomic and inclined handlebar is ideal for day to day, but we do not recommend it if the person has to support the entire weight of the body in the handlebar, since the car can be lifted. *COMFORT ASSIST: Designed for those who cannot walk on their own and who need to support their weight on the walker with the assurance that he will never turn. Thanks to its vertical exclusive design handlebar, the user can support the entire weight of the body in the same with maximum safety, since the weight will be distributed vertically and will never be lifted or turned. The seat and wheels are larger than in the Comfort Move model and weighs a little more (7kg).
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- What is the ability of the walker's bag? The Andor Comfort Move includes a removable bag of 29 liters of capacity to provide sufficient space and carry your purchases safely and conveniently.
- What is the maximum weight that the incorporated seat can support? The seat incorporated in the Andador Comfort Move is designed to support up to 125 kg, offering a comfortable place to rest during your purchases or walks.
- What is its ergonomic design? The Andor Comfort Move is ergonomically designed, with an adjustable handlebar and 6 wheels in 3 positions to adapt to your needs and provide soft and comfortable driving. In addition, it has a lid tray to store small items such as the purse or the keys.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- What are the differences between Comfort Move & Comfort Assist?Although the models are approved as medical products, there are slight differences: - Comfort Move: designed for those who can move independently and by themselves, but look for extra support to go safer. It has a compact size and is very light (5.4kg). Its ergonomic and inclined handlebar is ideal for day to day, but we do not recommend it if the person has to support the entire weight of the body in the handlebar, since the car can be lifted (due to the diagonal direction of his handlebar). On the other hand, it is ideal to go up and down steps, since the person can easily lift the car. - Comfort Assist: designed for those who cannot walk on their own and who need to support their weight on the walker with the assurance that he will never turn. Thanks to its vertical exclusive design handlebar, the user can support the entire weight of the body in the same with maximum safety, since the weight will be distributed vertically and will never be lifted or turned. The seat and wheels are larger than in the Comfort Move model and weighs a little more (7kg).
- What is the capacity of the bag?The Andador Comfort Assist includes a removable bag of 38 liters of capacity to provide sufficient space and carry your purchases safely and conveniently.
- What is the maximum weight that the incorporated seat can support? The seat incorporated in the Andador Comfort Assist is designed to support up to 125 kg, offering a comfortable place to rest during your purchases or walks.
- What is its ergonomic design?The Andor Comfort Assist is ergonomically designed, with an adjustable handlebar and 6 wheels in 3 positions to adapt to your needs and provide soft and comfortable driving. In addition, it has a lid tray to store small items such as the purse or the keys.
Lett
Lett Walk
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can I use it inside and left home?Our Lett Walk model is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its built -in tray. When you need it, you can turn it into an exterior walker to go out with total confidence and you can use it with or without a seat, also with or without a bag.
- What is the capacity?The Lett Walk walker includes a 30 -liter removable bag capacity to carry your purchases safely and comfortably.
- What is the maximum weight that the incorporated seat can support? The built -in seat is designed to withstand up to 136 kg, offering a comfortable place to rest where and when you want, either during your purchases or walks.
- What is its ergonomic design?Our walker is ergonomically designed, with a height -adjustable handlebar and XL size wheels that adapt to any land and provide soft and comfortable conduction.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- What is the difference between Lett Ride and Lett Go?The main difference between our Lett Walk & Lett Go models are the following: *Lett Go: Designed for those who seek a walker that allows them to move with total confidence and autonomy, without the type of land being an obstacle. Its structure allows you to climb with ease, completely rely on your handlebars and sit comfortably when you need to rest during the walks *Lett Walk: Its innovative convertible walker design, approved as a medical product, is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its rotating wheels that make it 100% functional in any space regardless of size.
Lett Go
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- What is the capacity of the bag?The Lett Go walker includes a 20 -liter removable bag capacity to carry your purchases safely and comfortably.
- What is the maximum weight that the incorporated seat can support? The incorporated seat of the Lett Go is designed to support up to 136 kg, offering a comfortable place to rest during your purchases or walks.
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- What is its ergonomic design?Our walker is ergonomically designed, with a height -adjustable handlebar and XL size wheels that adapt to any land and provide soft and comfortable conduction.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- What is the difference between Lett Ride and Lett Go?The main difference between our Lett Walk & Lett Go models are the following: *Lett Go: Designed for those who seek a walker that allows them to move with total confidence and autonomy, without the type of land being an obstacle. Its structure allows you to climb with ease, completely rely on your handlebars and sit comfortably when you need to rest during the walks *Lett Walk: Its innovative convertible walker design, approved as a medical product, is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its rotating wheels that make it 100% functional in any space regardless of size.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- Can I use it inside and left home?Our Lett Walk model is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its built -in tray. When you need it, you can turn it into an exterior walker to go out with total confidence and you can use it with or without a seat, also with or without a bag.
- What is the capacity?The Lett Walk walker includes a 30 -liter removable bag capacity to carry your purchases safely and comfortably.
- What is the maximum weight that the incorporated seat can support? The built -in seat is designed to withstand up to 136 kg, offering a comfortable place to rest where and when you want, either during your purchases or walks.
- What is its ergonomic design?Our walker is ergonomically designed, with a height -adjustable handlebar and XL size wheels that adapt to any land and provide soft and comfortable conduction.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- What is the difference between Lett Ride and Lett Go?The main difference between our Lett Walk & Lett Go models are the following: *Lett Go: Designed for those who seek a walker that allows them to move with total confidence and autonomy, without the type of land being an obstacle. Its structure allows you to climb with ease, completely rely on your handlebars and sit comfortably when you need to rest during the walks *Lett Walk: Its innovative convertible walker design, approved as a medical product, is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its rotating wheels that make it 100% functional in any space regardless of size.
- Is it approved as a medical product?Our Lett Go is approved as a medical product. That means that the highest quality standards has passed to achieve this certification and is approved as a class I medical product according to EU 2017/745 MDR regulations.
- Can the Social Security subsidy be requested?We as manufacturers, we cannot offer you this subsidy. You can get it in your trusted pharmacy/orthopedics and you must follow the following steps: First you must get your doctor's recipe. Once you have the recipe, go to your pharmacy/orthopedics and buy our carlett car. It will be the pharmacy/orthopedia who will apply the subsidy in the price of the product.
- What is the capacity of the bag?The Lett Go walker includes a 20 -liter removable bag capacity to carry your purchases safely and comfortably.
- What is the maximum weight that the incorporated seat can support? The incorporated seat of the Lett Go is designed to support up to 136 kg, offering a comfortable place to rest during your purchases or walks.
- Do you have a braking system?Our walker has double brake to guarantee maximum safety: it has a parking brake and a locking brake. This provides greater security and stability during use.
- What is its ergonomic design?Our walker is ergonomically designed, with a height -adjustable handlebar and XL size wheels that adapt to any land and provide soft and comfortable conduction.
- What are the materials?Our materials are of the highest quality to guarantee a long shelf life and maximum safety: the structure of the chassis is made of aluminum, the textile bag is waterproof and is made of polyester and the wheels are of Eva rubber, ideal to adapt to any terrain.
- What is the difference between Lett Ride and Lett Go?The main difference between our Lett Walk & Lett Go models are the following: *Lett Go: Designed for those who seek a walker that allows them to move with total confidence and autonomy, without the type of land being an obstacle. Its structure allows you to climb with ease, completely rely on your handlebars and sit comfortably when you need to rest during the walks *Lett Walk: Its innovative convertible walker design, approved as a medical product, is designed to use inside the house and allows you to transport objects from one side to another with ease thanks to its rotating wheels that make it 100% functional in any space regardless of size.
Pedidos y pagos
Encuentra toda la información de tu pedido y nuestros métodos de pago
Dónde está mi pedido
Cuándo haces un pedido en nuestra web, recibirás un email de confirmación de tu pedido. Una vez el pedido se ha preparado y ha salido de nuestro almacén, recibirás un email de parte de nuestra empresa de transporte con el link de seguimiento para poder saber el estado del mismo y ver dónde se encuentra.
Si necesitas más información, puedes escribirnos un email a info@carlett.com y te responderemos en la mayor brevedad posible.
Métodos de pago
Tenemos diferentes métodos de pago disponibles para que encuentres tu forma preferida:
- Tarjeta
- Paypal
- Klarna (pago en 3 plazos)
- Transferencia bancaria
- Bizum
- Efectivo (sólo en nuestras oficinas de Barcelona)
Pagar a plazos
Gracias a nuestro proveedor Klarna podrás dividir el coste de tu compra y pagar en 3 plazos sin intereses. Solamente deberás seleccionar este método de pago al momento de hacer la compra.
Pago con contra reembolso
Sentimos informarte que actualmente no trabajamos con este método de pago. Más arriba podrás ver el listado de métodos de pago disponibles y así encontrar el método que mejor se adapte a ti.
Necesito una factura
Si necesitas una factura, debes enviarnos un email a info@carlett.com con la siguiente información:
- Nombre y CIF empresa
- Nombre + apellido
- Dirección
- Email y teléfono
¡Te la enviaremos en la mayor brevedad posible!
Envío, cambios y devoluciones
Información de los plazos de envío, cómo hacer un cambio o una devolución
Plazos de envío
Hacemos envíos a países de la Unión Europea. Los plazos de envíos son:
- España, peninsular (excepto Canarias): 48-72 horas a partir del día siguiente laboral a la confirmación del pedido. Islas Baleares, 3-5 días laborables a partir del día siguiente a la confirmación del pedido. Envío gratuito en pedidos de más de 10€.
- Europa EU1 (Austria, Francia, Alemania, Italia): 4-10 días laborables, a partir del día siguiente a la confirmación del pedido. Coste del envío: 10€.
- Europa EU2 (Irlanda, Dinamarca, Noruega, Suecia): 5-10 días laborables, a partir del día siguiente a la confirmación del pedido. Coste del envío: 18€.
- Europa EU3 (Albania, Bulgaria, Croacia, Estonia, Grecia, Hungría, Polonia, Rumanía, Eslovaquia, Eslovenia, Chequia, Finlandia, Letonia, Lituania): 5-10 días laborables, a partir del día siguiente a la confirmación del pedido. Coste del envío: 24€.
- Suiza: 7-12 días laborables, a partir del día siguiente a la confirmación del pedido. Coste del envío (DDP): 35 CHF.
- U.K.: 7-12 días laborables, a partir del día siguiente a la confirmación del pedido. Coste del envío (DDP): 30£.
Quiero hacer un cambio de producto
En caso de querer cambiar un artículo, Carlett gestionará la recogida de los mismos, pero los costes de transporte correrán a cargo del cliente/comprador*. Los artículos deberán ser devueltos en las mismas condiciones que fueron enviados.
*Consultar con Carlett los costes del transporte.
Para gestionar un cambio o devolución, es necesario enviar un correo electrónico a info@carlett.com con la siguiente información:
- Datos de contacto (nombre + apellido, dirección y teléfono)
- Número del pedido
- En caso de que quieras hacer un cambio o devolución parcial, debes indicarnos qué producto quieres devolver.
Una vez aceptado el cambio o la devolución, recibirás la confirmación por parte de Carlett y te indicaremos cuando el transportista recogerá el paquete en la dirección original del pedido. En caso de que la dirección sea diferente, nos la deberás comunicar en el momento de pedir la devolución. Por favor, prepara el paquete en la caja original y en las mismas condiciones en que recibiste el bulto inicialmente.
He recibido producto equivocado o defectuoso
Sentimos mucho que hayas recibido un producto equivocado o con algún problema. Para poder solucionarlo lo más rápido posible, te vamos a pedir que nos envíes un email a info@carlett.com con la siguiente información:
- Datos de contacto (nombre+apellido, dirección y teléfono)
- Foto o vídeo del producto y del problema
- Comprobante de compra
¡Te responderemos en la mayor brevedad posible para solucionarlo!
Quiero hacer una devolución
El plazo de solicitud de devolución es de 14 días naturales desde la fecha de recepción del pedido, siguiendo estas condiciones:
Para aceptar una devolución, los productos deberán ser devueltos en las mismas condiciones en las que el cliente los recibió. Esto significa que no deberán presentar signos de uso, venir en su embalaje original completo, junto con las etiquetas y accesorios del producto.
Si la devolución no cumple con los términos descritos anteriormente, Carlett se reserva el derecho de realizar el reembolso total o parcial del importe del pedido.
- En caso de que no tenga su embalaje original completo o etiquetas, se descontará hasta un 10% del valor total del pedido.
- En caso de que presente signos de uso, se descontará hasta un 30% del valor total del pedido.
Costes de la devolución
El coste de la devolución es gratuito para compras realizadas en España (peninsular) y Portugal. Para el resto de regiones/países, se descontarán los gastos de envío del reembolso total. Consultar la siguiente tabla:
- España y Portugal (peninsular): Gratis
- España (Baleares): 10€
- EU 1: 10€
- EU 2: 18€
- EU 3: 24€
- Suiza: 35CHF
- UK: 30 £
Una vez Carlett compruebe que los productos devueltos cumplen con las especificaciones detalladas en la política de Envíos y Devoluciones, le enviaremos un correo electrónico informando que la devolución ha sido aceptada. Procederemos al reembolso correspondiente a través del mismo medio de pago por el que el cliente realizó la compra.
Recambios y reparaciones
Te explicamos cómo pedir un recambio o qué debes hacer si necesitas hacer una reparación
Necesito una pieza de recambio o tengo un problema
Si necesitas alguna pieza de recambio o tienes algún problema con tu Carlett, debes enviarnos un email a info@carlett.com con la siguiente información:
- Datos de contacto (nombre+apellido, dirección y teléfono)
- Foto o vídeo del producto y del problema
- Comprobante de compra
¡Te responderemos en la mayor brevedad posible para solucionarlo!
Quiero comprar una bolsa nueva
¿Quieres estrenar carro sin comprar uno nuevo? Puedes hacerlo solo comprando una bolsa nueva. Para ello debes enviarnos un email a info@carlett.com con la siguiente información:
- Datos de contacto (nombre+apellido, dirección y teléfono)
- Foto del carro (para el modelo de carro que es)
¡Te responderemos en la mayor brevedad posible con la bolsa y colores compatibles con tu chasis!
Garantía
Todos nuestros productos tienen una garantía de 3 años desde la fecha de compra (garantía relacionada con defectos de fabricación y/o material defectuoso).
Para poder tramitar la garantía, es imprescindible disponer del comprobante del pedido, factura, ticket de compra, albarán… ya que será necesaria esta documentación para acreditar la fecha de compra del producto.
Quiero vender vuestros productos
¡Estamos encantados de que quieras empezar a vender nuestros productos! Para poder enviarte toda la información necesaria (catálogo, tarifas…) debes enviarnos un email a info@carlett.com con la siguiente información: Nombre de la tienda + CIFTu nombre DirecciónTeléfonoEn qué producto estás interesado¡Te responderemos en la mayor brevedad posible con toda la información y esperamos poder colaborar juntos en breve!
¿Tienes alguna otra duda o pregunta?
Nuestro horario de atención al cliente es de Lunes a Viernes de 9h a 14h.
Puedes llamarnos al 930160036 o bien enviarnos un email a info@carlett.com y te atenderemos encantados.
