When buying a product online, it is natural to focus on the design, features, or price. Yet, there is an equally important aspect that often goes unseen: everything that happens between clicking "Buy" and receiving your order at home.
At Carlett, we design shopping trolleys, walkers, and pet solutions with the aim of improving people's daily lives. However, delivering a premium experience doesn't stop at the product itself. It also means ensuring the item arrives in perfect condition, on schedule, and with reliable tracking throughout the entire process.
That is why, for years, we have entrusted our logistics to Staci—a specialized partner that enables us to provide a service that matches the quality of our products.
A premium product demands a service of equal caliber.
Our products require more than just standard shipping. Their size, weight, and dimensions call for specialized logistics to ensure every delivery arrives in perfect condition.
Moreover, every order represents far more than just a shipment. Behind it is a person waiting to receive their Carlett product to make their daily life more comfortable and practical, while enjoying greater freedom of movement.
That is why we place such high importance on aspects like:
- Full order traceability.
- Punctual delivery.
- Careful preparation of every product.
- Clear communication throughout the process.
Our goal has always been to provide an excellent experience from the very first moment—even before the box is opened.
Growing without compromising service quality
During our early years, we managed all logistics operations in-house. Goods receipt, storage, order preparation, inventory control, and shipping were all part of the team's daily routine.
As Carlett grew and we expanded internationally, we knew we needed a model capable of scaling with us without compromising service quality.
The decision was clear: partner with specialists who shared our approach to the customer experience.
Logistics designed for bulky products
Together with Staci, we developed an operational setup tailored to the specific needs of our products.
Shopping trolleys, walkers, and pet carts require storage, preparation, and transport systems that differ from those used in traditional e-commerce.
Thanks to this collaboration, we benefit from:
- Optimized picking and packing processes.
- Continuous inventory control.
- Integration between our management systems.
- Greater capacity to handle peak periods like Black Friday and Christmas.
- Fewer issues during order preparation and shipping.
All of this allows us to maintain the high quality we want to offer every customer.
More time to keep innovating
Outsourcing logistics doesn't mean losing control.
On the contrary, it allows us to dedicate more resources to what truly adds value: designing new products, improving existing ones, and continuing to develop solutions that make people's lives easier.
While our partner handles logistics operations, our team can focus on continuing to innovate in design, functionality, and user experience.
Because we believe that improving everyday mobility also means continuing to evolve every day.
An experience that begins long before the box is opened
At Carlett, we often talk about design, comfort, and functionality.
But we also believe that a great experience begins long before the product is actually used.
It starts when you receive information about your order, when you know its status at every step, and when it arrives at your home exactly as expected.
That is why we pay close attention to every detail of the process.
Because for us, the Carlett experience doesn't begin when the box is opened.
It begins long before that.
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