General conditions


1. Identification of the person responsible

NIF B66928284
Av. Meridiana 350, 8D
08027 - BarcelonaTel 930 160 036

2. Object

The purpose of these general conditions (hereinafter, the "General Conditions") is to expressly regulate the conditions applicable to the contracting processes carried out by the users (the "Client"), of products offered by ADEENE INVEST S.L.U. (hereinafter, Carlett) through its website

These General Conditions shall remain in force and shall be valid for as long as they are accessible through the Website, without prejudice to the fact that Carlett reserves the right to modify, without prior notice, both the General Conditions, as well as any of the legal texts that are displayed on the Website. In any case, access to the Website after its modification, inclusion and/or replacement, implies the acceptance of the same by the user.

The Client is subject to the General Conditions in force at each of the moments of the corresponding contracting, and it is not possible to contract any product without prior acceptance of these Conditions. The temporary validity of the Conditions coincides with the time they are displayed, until such time as they are totally or partially modified. The new Conditions shall be applicable from the moment they are made available to the Client, and are thus fully accessible.

All purchases of Products purchased through the Website, after
identification and authentication, through the user name and password provided, shall be considered validly made by the Customer, and shall be binding. Consequently, the Client shall be exclusively responsible for any purchases of Products through the Website by any third party who makes use of his or her user name and password. The placing of orders from the Website by a minor who falsifies the registration information shall be understood to have been carried out under the supervision and authorisation of their parents, guardians or legal representatives.

3. Interveners

Those consumers who are natural persons, resident in the territory of the EU, who are of legal age (over 18 years of age) and have a tax domicile in the EU or, where appropriate, legal persons who adequately prove their status and accept these General Conditions that apply, shall be considered "Clients" of the Website. The purchase of Products through the Website by minors, users who are not legally resident in the EU or by users who do not meet the requirements set out in these General Terms and Conditions is expressly prohibited.

4. Access and Registration

Access to and consultation of the catalogue of products published on the
website is free of charge.
In order to start the contracting process for the products displayed on the website, users can register as a client user, following the instructions set out in section 4.1 below, or they can access the contracting process as a guest.


4.1 User registration requirements.

In order to register as a user, you must be over eighteen (18) years of age and provide all the information required and identified as obligatory through the form provided by Carlett on the Website. The registered user assumes that his or her user account is personal and non-transferable, and both individuals and legal entities may register on the Website.

All registered users shall have their own access password, which shall in any case be personal, non-transferable, valid for a limited period of time and must meet certain minimum length and security requirements. The user may change or recover this password at any time, following the procedure set out on the Website. Under no circumstances will Carlett know this password, which will remain encrypted in Carlett's systems.

By virtue of the above, it is the user's obligation to immediately notify Carlett of any event that allows the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorised access to them, in order to proceed to their immediate cancellation. As long as such events are not communicated, the provider will be exempt from any liability that may arise from the misuse of identifiers or passwords by unauthorised third parties.

4.2 Deregistration.

The legal relationship deriving from registration as a Client of the Website has an indefinite duration. Either of the parties may unilaterally terminate or suspend this contractual relationship at any time and for no other reason than their will to do so, without prejudice to the obligations arising from the formalisation of orders prior to the termination of the relationship. The Customer may unilaterally exercise the right of termination by means of the account cancellation process.

In any case, once the user has been deregistered, he/she may request a new registration, with the exception of the provider's right not to accept said registration in cases of bad faith or in the event of a conflict or dispute between the parties, which has not yet been resolved or which has ended with recognition of the user's fault or negligence and/or damage to the provider, its collaborators and associates or to its users, clients or potential clients.

5. Process of electronic contracting of products
5.1 Information and availability of the products offered.

All information regarding the products offered by Carlett for its Channel
Online, will be published through the Website, indicating the following information regarding each of them:

  • Product model
  • Product images
  • Product description
  • Price of the product
  • Product discounts (if applicable)
  • Technical specifications of the product
  • Home delivery available
  • User reviews and ratings
  • Other related and recommended products

In the event that any of the products ordered are out of stock, Carlett will inform the Customer of this situation and will proceed to refund, without undue delay, the sums paid for the product(s) in question.

5.2 Phases of the e-procurement procedure.

Once the user has selected the products offered by Carlett, the user must follow the phases of the contracting process indicated below:

Phase 1. -Validation of the Shopping Basket: once the User has finished selecting the products they wish to purchase, they must validate their shopping basket, in which they will be shown the products selected, the number of units, the price of the same, the delivery time and the delivery costs.

Phase 2. -Providing Billing and Shipping Data: once the User has validated his/her shopping basket, he/she must provide Carlett with the billing and shipping data for the products, and must expressly accept, by ticking the corresponding box, the present Terms and Conditions of Contract. If you do not tick the acceptance box, the Website will not allow you to continue with the contracting process.

Stage 3.- Select the Payment Method: the User, once he/she has provided the invoicing and, if applicable, shipping details, must select the payment method he/she wishes to use. Currently, Carlett validates the following payment methods:

1) Credit or debit card

2) Payment by card and splitting the amount of the purchase with the entity "Sistema de Tarjetas y Medios de Pago S.A." by virtue of the commercial agreement
existing between Carlett and this entity by which the clients who use
this payment system have the possibility of splitting their
online purchases in 3, 6, 9 or 12 instalments. The customer must be the cardholder for the payment of the
purchase made through the Website. The financing conditions are
governed by the agreements made with the card issuer and
regulated in the financial institution's card contract. For any
queries regarding financing, you should contact the
card issuer.

Phase 4.- Payment of the total economic amount: the User, in the event that he/she has opted for any of the payment systems, will be automatically redirected by the system to the online payment platforms (TPV) of the corresponding banking entities.

Phase 5.- Confirmation of the Purchase: Carlett, will send the Customer within 24 hours from the time of the actual payment of the purchase by the Customer, an email in which a summary will be provided, with all the characteristics of the purchase made.

Likewise, by accepting these general terms and conditions of
contracting, the customer agrees to receive the invoices derived from the contracting of goods from Carlett in electronic format. In any case, the customer may consult and/or download the invoice in the My Orders area.

Notwithstanding the above, in the event that the customer wishes to receive the invoice in physical format (on paper), they should send an e-mail to the following address requesting the invoice in physical format, duly identifying themselves and indicating the order number for which the invoice in physical format is requested.

6. Financial conditions and methods of payment
6.1 Financial conditions.

All the products offered on the Website have the final price of the product
associated with them, as well as, where applicable, any discounts that may be applicable to said purchase.

The prices of the Products are always shown in euros and include VAT, as well as any other applicable tax, being those in force and
legally applicable at that time. Likewise, all prices shown on
do not include any applicable shipping costs, in the event that the Client selects home delivery, which are identified separately before confirming the purchase.

In the event that Carlett identifies a manifest error in the price of any of the Products published, it will immediately inform the Customer, as well as carry out the corresponding publication of the rectification of the same through the Website and in the usual means of communication, with the Customer having the option to reconfirm, through the "My Account" section, their order at the correct price or, failing that, to cancel it.

Carlett expressly reserves the right to change prices at any time without prior notice. However, in all cases, the rates in force on the Website at the time of placing the relevant order shall apply.

6.2 Methods of payment.

In order to proceed with the payment, the Customer must follow each and every one of the instructions shown in phase 3 of the electronic contracting process described above.

All means of payment provided by Carlett, are subject to checks and authorizations by the issuing entities of the means of payment (card issuers and associated with fractionation system), but if the entity does not authorize the payment, you can not continue with the purchase procedure initiated, being automatically canceled the order, and understood not made the sale of the Product requested.

The charge of the price of the Products, the costs of the delivery service, if applicable, as well as any applicable taxes, shall only be made at the time of placing the order.

To carry out the electronic payment, Carlett have installed a payment gateway e-commerce provided by banks enabled for them. All data provided to Carlett for this purpose, are duly encrypted to ensure maximum security and confidentiality of the same, hosted on a secure server certified according to the protocol "Secure Socket Layer" (SSL).

Under no circumstances will Carlett store the card details
provided by Customers through the payment gateway, and they will only be kept while the purchase is being made, the payment is made and until the withdrawal period has elapsed, in order to be able to return the corresponding economic amounts.

7. Conditions of shipment of products

Products purchased through the Carlett Website will be shipped to the postal address indicated on the order form.

Delivery will be made, in general, within approximately 48 to 72 hours after confirmation of the order, to the postal address included in the order details in the case of Spain and mainland Portugal. In the case of the Balearic Islands, 3 to 5 days.

For other EU countries, delivery will take approximately 4-10 working days.

The transport company will preferably contact you by e-mail or SMS to inform you of the day on which delivery will be made.

8. Right of withdrawal of orders

The Customer has the right of withdrawal of the purchase made through the Website, and therefore, if not satisfied, may return the Product within a maximum period of fourteen (14) calendar days after acquiring possession of the product/s.

The right of withdrawal may be exercised through the Website by sending a withdrawal request to

The refund will include the purchase price and, if applicable, the delivery costs. The refund will be made using the same means of payment with which the Product was purchased, minus the return costs, which will be borne by the customer.

The Customer shall return the products subject to withdrawal without undue delay and in any event not later than 14 calendar days from the date on which the withdrawal decision is communicated.

The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise, the payment may be withheld until the receipt of said goods or until the Customer accredits the return of the goods.

The Customer shall be liable for any diminished value of the Goods resulting from any handling of the Goods other than that necessary to establish their nature, characteristics or functioning. In any case, for the purposes of making use of the right of withdrawal, it is necessary that the Products are returned in their original packaging together with the invoice, in the event that they are returned without such original packaging or with damage, the amount to be paid to the Client for the return of the product will be reduced by the corresponding amount. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.

9. Guarantees

When the Product or Products purchased present a lack of conformity because they do not correspond to the characteristics offered, present defects that prevent their normal use in accordance with their nature, or do not offer the services described for the same, the Client will have the right to the repair of the purchased good within a period of two years from the purchase and under the conditions and with the means of proof regulated in the Revised Text of the General Law for the Defence of Consumers and Users.

Likewise, the Client has the right to the repair of the goods in accordance with the rules of article 118 and following of the Revised Text of the General Law for the Defence of Consumers and Users. In any case, the regulations on guarantee of sale of consumer goods established by the applicable legislation will be applied. If the product is defective, Carlett will be responsible whenever it is possible to replace the product, at no cost to the Customer. In the event that for reasons of availability it is not possible to replace the product, a full refund of the purchase will be made.

10. Customer service and after-sales service

Any query, suggestion, complaint or claim related to the online sale of the
Products can be made through our Customer Service Department at and by calling 930 160 036.


11. Waiver of liability

The Point of Sale and Carlett cannot guarantee the technical continuity of the Website, the absence of service failures or interruptions or that the Website will be available or accessible one hundred percent of the time. Neither can it guarantee the absence of viruses or other harmful components on the Website or on the server from which it is provided.

12. Processing of personal data

For CARLETT it is very important to ensure the processing of personal data of users and customers interested in purchasing our products, so we strictly comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, known as the General Data Protection Regulation, (hereinafter referred to as GDPR).

We want to provide you with all the necessary information in a transparent and simple way
, so we recommend that you read our Privacy Policy
calmly, and thus be able to know and understand the data processing that we carry out.

Our utmost commitment is to the confidentiality and security of your data, so we strive every day to improve our personal data processing processes, and we offer you in this section specific information about the data processing applicable to the purchase of products on this website.

The data collected will be made available to the transport and logistics company responsible for delivering the item purchased through the website as well as to any other operator involved in the purchase, financing and/or delivery process, for the purpose of fulfilling the contract or contracts with the customer and the relationships arising from them. In any case, before communicating the Customer's personal data to any third party, the Customer must first expressly accept it.

The buyer is informed that the personal data provided will be incorporated into a file owned by Carlett, the processing of their data being necessary for the management of the contractual relationship and the provision of services. For the above purposes, the buyer guarantees that the data provided are true, being expressly responsible for the possible consequences that would be caused by the falsity of such information.

The buyer's contact details may be used on the basis of legitimate interest to send him, by any means, including post, email, SMS, etc., information of interest, news and offers on Carlett products,

To unsubscribe from the service of sending advertising communications you can do so through The processing of personal data by Carlett, as well as any other information requested for access and use of the Website, shall be governed by the provisions of the Carlett Privacy Policy.

Carlett has adopted the necessary technical and organisational measures to guarantee the confidentiality, security and integrity of the personal data provided, as well as to avoid its alteration, loss, unauthorised processing or access.

In order to keep his or her personal data up to date, the purchaser must inform Carlett of any changes to such data, otherwise Carlett will not be able to vouch for their accuracy. The buyer is informed that he/she may exercise, free of charge and whenever he/she deems it appropriate, the rights of access, rectification, suppression, limitation in the processing, opposition or portability with respect to the personal data provided, as well as withdraw, at any time, the previously granted consents, by communicating this in writing and together with a copy of a reliable document accrediting identity, to the address

For more information on how Carlett handles your data, please see our Privacy Policy.


13. Novation of conditions

These terms and conditions have been set out in advance, in accordance with
in accordance with current legislation. Carlett also makes these Conditions of Purchase available to you, so that they can be stored and reproduced, thus complying with the legal duty of prior information.

Carlett reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, the functionalities of the same and / or the contents incorporated therein. You expressly acknowledge and agree that at any time Carlett may interrupt, disable and/or terminate your access to and/or use of the Website, without Carlett being liable for it.

In the event that any provision or provisions of these Conditions of Purchase are held to be void or unenforceable, in whole or in part, by any Court, Tribunal or competent administrative body, such invalidity or unenforceability shall not affect the remaining provisions. In such a case, the clause or clauses affected shall be replaced by another or others that have the most similar effects to those of the replaced clauses.

14. Applicable law, dispute resolution and
competent jurisdiction

The parties expressly agree that this contract shall be governed by and construed, in all its terms and conditions, in accordance with current Spanish law.

The parties expressly submit to the jurisdiction and competence of the Courts and Tribunals corresponding to the domicile of the purchaser or to those of the place of fulfillment of the contractual obligation for any questions or differences that may arise due to the interpretation, fulfillment and execution of this contract.

If you wish to make a complaint about the use of our products, you can contact us by post at the e-mail or physical address indicated in the "Identification" section, and we undertake to seek an amicable solution to the dispute at all times.

Last update: November 2021.