Refund policy

Right of withdrawal of orders

The Customer has the right of withdrawal of the purchase made through the Website, and therefore, if not satisfied, may return the Product within a maximum period of fourteen (14) calendar days after acquiring possession of the product/s.

The right of withdrawal may be exercised through the Website by sending a withdrawal request to

The refund will include the purchase price and, if applicable, the delivery costs. The refund will be made using the same means of payment with which the Product was purchased, minus the return costs, which will be borne by the customer.

The Customer shall return the products subject to withdrawal without undue delay and in any event not later than 14 calendar days from the date on which the withdrawal decision is communicated.

The refund of the amount corresponding to the withdrawal will be made within 14 calendar days from the date on which the decision to withdraw from the contract has been effectively and unequivocally communicated and provided that the goods or products subject to withdrawal have been previously received, otherwise, the payment may be withheld until the receipt of said goods or until the Customer accredits the return of the goods.

The Customer shall be liable for any diminished value of the Goods resulting from any handling of the Goods other than that necessary to establish their nature, characteristics or functioning. In any case, for the purposes of making use of the right of withdrawal, it is necessary that the Products are returned in their original packaging together with the invoice, in the event that they are returned without such original packaging or with damage, the amount to be paid to the Client for the return of the product will be reduced by the corresponding amount. Before returning the Product, the Customer must ensure that it is properly protected and sealed so that it does not suffer any damage during transport.